Unified communication solution, as per the Two Eyes doctrine has revolutionized the whole setup of the call centers. Unified communication is playing a pivotal and a very strategic role in modernizing the technology and manual input associated with call centers and it not only brings the system up to date but also enhances call center management and its agents, making the call centers multi channel equipped, drives the remote working practices modalities while aiding in staff training, helps in collaboration techniques and methodologies and thus inevitably helps in improving customer satisfaction and revenue generation.

Two Eyes strategies of unified communication for call centers have a lot of perks associated with it, the feature of working from home i.e. remote working support and is a trend extending and taking root in the call centers. Two Eyes policies offer a multi respondent call center feature that aids in building customer loyalty while using IP telephony, a modern setup that has backup. Two Eyes policies are not only cost effective, revenue generating and with a better employee satisfaction but it also inculcates customer satisfaction by ensuring the use of presence indicators for its employees, so that a customer can talk to a concerned agent only thus mitigating call passing between agents.