Two Eyes delivers a diverse work frame that can transform a call center into a multi channel contact center by incorporating new trends that integrate technology with a wide range of media information, datachannels, call centers and other information applications to produce a comprehensive setup of unified contact center that is multi channel driven i.e. voice, audio and video messages, texts, emails etc all services are integrated and governed from one place, has a better customer relationship management and also has an integrated IP telephony base applications and networks.

Unified communication solutions of Two Eyes enable companies to integrate its technologies and all forms of communication into single unified system that can collaborate, and has an infrastructure for voices, videos and data driven technology and provide versatile connections to mobile gadgets and networks. A multi channel call center is based on the latest technology of telecommunication and data gathering i.e. IP based telephony and architecture that can continuously evolve, upgrade and safeguard data and offer multi channel services. The modalities of integrated technology create innovation across the value chain for all the parties concerned. Multi channel communication is an embedded unified communication capacity that can transform a business into a revenue generating field with increased customer satisfaction.