The working force in a call center is directly responsible for not only the management of clients, but also imparting correct information and to be technologically advanced with a capacity to evolve. The training of call center agents is done in a systematic order to make them realize and work up to their full potential. The Two Eyes technology works on exactly these postulates to not only enhance a customer satisfaction, but also lead to a better working and informative environment for the employee leading to a better employee satisfaction.

The agents are trained in business agility, mobility and various aspects of communication to reduce the cost on the manual labor front. The personal communication tools also incorporate unified communication aspects to ease up the work pressure by integrating voice and audio communication, instant messaging, emails, desktop data in one place and make them user specific remote-accessible. The Two Eyes strategies for call center agents combine telephony and business data and converge them in the same network and make it remote-accessible. The data can be voice or audio, online streaming, faxes, emails etc and they are not only received and transmitted seamlessly to and by the call center agents but also stored as a backup.