The unified communication solutions of Two Eyes technology are imperative for the management and organization of call centers. Two Eyes offer a full fledged solution for managing the customers, agents, the organization and running of a whole setup. Two Eyes strategy for call centers targets two points for better management and performance i.e. equip a facility with the latest technology to enhance performance and to enhance the call center agent’s capabilities for better productivity.

Equipping a facility will include the installation of latest technology modulated gadgets and devices that would enhance real time communication and information sharing e.g. video cameras, latest computers and tabs with an in-built tendency for desktop data accession and screen sharing, IP modulated smart phones with an IP interactive voice response facility to negate lapse, remote accession to all data, a well functioning and secure backup, network to desktop computer telephony integration setup for easy and swift data sharing, are all important for call center management. The streamlining of all the information is the onus of the experts and managers of the call centers. The agents and the managers of the call center needs to be trained in the nuances of technology and the devices installed in facility with access to experts for positive output.