A contact center is usually a place that a guest usually reaches out to whenever he contacts a hotel or any business. In ancient times, the reaching out was usually a physical manifestation of the word or by phone, but like everything else, this facet has changed, as well in the last two decades. Here at Two Eyes, a policy is designed that can accommodate a guest in whatever way or form is most suitable to him. Email, audio message, phone call, fax, video call, text message, all is entertained and taken care of.

The modern contact centers designed by Two Eyes are not only technologically advanced but have more than one person on the call with remote access and working from home feature incorporated in the whole scenario. Better audio quality with multi channel communication and a less maintenance cost are all added perks. The most attractive feature of Two Eyes policies is the use of presence indicators to find an expert and mitigate the transfer of a call between agents. Applications and features like instant messaging are used to assist a caller by providing immediate access to the correct information and the correct person.