Using the unified communication solutions of Two Eyes, for multi channeling contact centers integrate the basic technology and provide state-of- the-art IP mediated call centers that allows the customers to amalgamate incoming and outgoing audio applications, video calls, text messages with predefined internet applications. This integration aids in the processing of audio and video data on converged network as it supports multiple interactions simultaneously irrespective of the method of communication chosen by the customer. The audio and video services in unified communication aids in real time data convergence and sharing and the collaboration is also recorded in real time. The audio and video services provided on converged networks are based on IP telephony with the feature of remote accessibility in it. This would allow voice and audio messages and mails, web conferencing and video conferencing to be done in real time with remote access, thus reducing long distance communication costs while boosting productivity.