The modalities of web collaboration for data receiving, storing and transferring between co-workers, partners, colleagues, vendors, customers etc are made easy, swift, seamless and safe via multi channel solutions offered by Two Eyes technologies. Using the unified communication solutions for web collaboration aids in instant and real time contact via IP telephony mediated instant messaging and this aids in better media services, better output and productivity, while ensuring information safety. Collaboration allows users to electronically communicate with one another, and in web collaboration the medium is websites or the internet. The information sharing and flow of data, from an agent to a customer or vice versa is done through collaboration tools and this is done in real time i.e. instant messaging (IM) , video conferencing or audio calling while the option of web site/desktop screen sharing is also available. This aids in building client satisfaction and better employee performance, as all the process is automated.