The call routing facility is provided under the multi channel call center solution of Two Eyes for better communication and other benefits. The call routing feature is imperative in a better and revenue generating organizations. The routing function of Two Eyes unified communication is responsible for the specific allocation of contacts in an enterprise’s call center network by applying basic customer profiling methodology. By using business logic and smart distribution softwares and applications, the contacts are routed to a predefined and most suitable enterprise resource. The call routing based on customer profiling is used for saving a client’s time and energy by linking them to concerned agents only. Web interaction also leads to real time correspondence, where call center agents respond immediately to a query using texts, audio messages etc. Email interaction is as comprehensive as an audio call and can also be saved via backup for future purposes. Two Eyes technology houses an aggressive inbound-call routing capacity.