PBX services in call centers
Private Branch Exchange or PBX is defined as an age old communication methodology which utilizes a private telephonic network for business and communication purposes. The PBX is seen as an obsolete and archaic technology by virtue of having major flaws like no backup, a tendency to having a hanged up system, not private and not even secure as it uses external lines for phone call making purpose. Two Eyes technology doesn’t endorse the use of a PBX modulated communication methodology by virtue of its major flaws, but instead of PBX, it uses an IP telephony system for unified communication. The IP telephony isn’t just modern, dependable and safe, but is also cost effective, revenue generating and brings about client and employee satisfaction with it. It is technically very sound and the technicians are trained to maintain the data in the form of calls, faxes, printouts or videos while being very secure and with a backup to store the information.