The customer care facility of every organization is imperative in building a company as it the division that comes in a direct contact with the customers from day one. Thus the Two Eyes policies for customer relationship management facilities are very firm and technologically advanced. An interactive network is formed across the whole enterprise to make the system more integrated with better collaboration leading to a better customer experience and eventually customer satisfaction and loyalty. Many innovative policies are introduced to inculcate a sense of belonging in the customer. A modern IP based customer service infrastructure is introduced with multi channel services like screen pops for instant contact, desktop sharing for collaboration in real time, a firm backup for safe correspondence leads to a better customer relationship management. The servers and softwares employed provide premium and top notch communication, a seamless and responsive customer care setup and the highest level of customer service.