Computer Telephony Integration is a new and innovative technique that can be used for better and swift response from a call center agent to a client. This modern technology integrates two basic modes of communication and makes the whole process safe, swift, flexible and scalable. The garnering of information, storing and then transmitting it via video calls, audio data, instant message, under CTI services, these can be done by using one gadget only. The data server can be made remote-accessible for better communication.

CTI services enable a setup to be more open to collaboration while being very cost effective, and generate high revenue while enhancing employee productivity and inculcating client satisfaction. The CTI solutions provided by Two Eyes gives an employee a defined independence where he can choose any mode of communication and correspondence for better performance and this would lead to an increased efficacy of a whole setup while minimizing communication lapse.