The Two Eyes solutions for call centers calls for an upgraded and modern system of communication that would ensure a better productivity of the whole setup. The softwares and design centers of the call centers play a central role on smooth running of the enterprise. Two Eyes solutions call for an open architecture of the call center technology setup, which can integrate eclectic features for better performance and productivity. The software based system can counter call hanging, client dissatisfaction because of agents transferring the call, redundant components of technology that makes communication unsafe, without backup and prone to human error and loss.

The softwares and design centers have an inbuilt fault tolerance feature by virtue of self-diagnostic and self-healing modalities that can aid in information saving and better time management. The softwares like Open Database Connectivity, compliant database and other CTI applications can help in better and safe communication.