Two Eyes solutions are designed in such a way that they enhance a customer’s experience while at the same time make the whole setup as interactive as possible between the passengers and the operators. An interactive customer experience is where a passenger would find the whole process of finding train schedules, ticketing, directions etc. all in one place thus saving time. The customer service representative is also responsible for enhancing an interactive customer experience. The efficient and an ease in use of infrastructural elements and operational data while using modern communication and networking solutions can have a productive output in terms of customer experience.